Legal
Refund Policy
1. 30-Day Return Window
You may request a refund within 30 days from the delivery date of your order. Requests made after this window cannot be accepted.
2. Eligibility
Items should be returned in their original condition and packaging where reasonably possible. Single-use hygiene items such as disposable gloves, once opened, and sterile first aid items with a broken seal cannot be returned. Please contact us before sending anything back so we can confirm eligibility.
3. How to Start a Return
Contact our support team by phone or email with your order number to begin the return process.
4. Step-by-Step Return Process
Step 1: Contact support at the phone or email below within 30 days of delivery. Step 2: Our team will confirm your return and provide return instructions. Step 3: Package the item securely and ship it to the return address below. Step 4: Once your return is received and reviewed, your refund is issued to your original payment method.
5. Return Address
Returns should be sent to: EptiverOrderlyFramework, 4711 34th St. N. Suite F, St. Petersburg, FL 33714. This is the same address shown on our Fulfillment Address page.
6. Return Shipping
Please contact support before returning an item. If an item arrived damaged or was sent in error, we will cover the return shipping cost.
7. Refund Processing Time
After your return is received and reviewed, your refund is issued to your original payment method. Your bank may take several additional business days to post it.
8. Non-Refundable Circumstances
Requests submitted after the 30-day window, or for items not returned per these instructions, may not be eligible for a refund.
9. Contact Us
Questions about this Refund Policy can be directed to Rese Gig LLC, 8465 Elk Grove Florin Rd Ste 100 #2038, Elk Grove, CA 95624, (844) 477-1945, support@eptiverorderlyframework.com.